Diana Ari Susanti

I am passionate about using data to solve business problems and drive impactful decisions. With skills in data cleaning, EDA, and visualization, I am transitioning into data analytics to make meaningful contributions.

My background in administration has sharpened my problem-solving and organizational abilities. I strive to continuously learn and grow in this ever-evolving field.

Download My CV

Education

Sep, 2024 - Jun, 2025

Jul, 2002 - Jun, 2006

RevoU Full Stack Data Analytics Program Grade: 92.42 / 100

Completed a 6-month intensive data analytics program focusing on mastering end-to-end data analysis skills. The program covered key aspects such as data cleaning, exploratory data analysis (EDA), and data visualization. Guided by industry mentors from top companies like Gojek, Tokopedia, and Edukita, I gained hands-on experience with real-world datasets.

Accomplishments:

• Independently analyzed datasets to optimize marketing campaign performance and customer segmentation.
• Created interactive dashboards in Tableau to present actionable insights and strategic recommendations effectively.
• Leveraged tools such as Python, SQL, and Spreadsheets to identify trends, solve business challenges, and support decision-making processes

Universitas Bina Sarana Informatika, Jakarta Diploma of Computer Engineering GPA: 2.87 / 4.00

Completed a diploma program in Computer Engineering, focusing on programming, mathematics, and problem-solving.

Thesis: Developed a program for addition, subtraction, and multiplication of matrices using Borland C++, showcasing skills in algorithm development and programming logic

Professional Experiences

Nov, 2009 - Present

Nov, 2008 - Nov, 2009

Jun, 2007 - Jun, 2008

PT Asuransi Central Asia, Jakarta Insurance Policy Administration Officer | Fulltime

Responsibilities:

• Managed marine cargo insurance policies by ensuring comprehensive and accurate documentation, successfully reducing issuance time by 20% through standardized templates and automated verification processes.
• Created and maintained daily production reports using advanced Excel templates, enabling supervisors and managers to monitor team performance efficiently.
• Oversaw production and approval of a minimum of 10 policies daily, ensuring strict adherence to SLA deadlines.
• Coordinated with marketing, technical, and delivery teams to meet tight deadlines, ensuring policies were compliant with corporate standards.
• Automated re-check processes to improve accuracy in insurance documentation procedures, significantly minimizing errors.

PT Asuransi Central Asia, Jakarta Regional Office Executive Secretary | Fulltime

• Handled correspondence and communication between the regional office and senior management, ensuring smooth and timely reporting processes.
• Effectively organized and managed events and meetings, improving participant engagement and logistics coordination.
• Prepared detailed reports that enhanced managerial decision-making processes.
• Improved document retrieval processes by implementing new filing and administrative procedures, increasing office efficiency.

PT (Persero) Sucofindo, Jakarta Customer Service Staff | Fulltime

• Addressed customer inquiries and resolved issues promptly, maintaining a 90%+ customer satisfaction rate.
• Delivered actionable feedback to management for service delivery improvements.
• Led cross-functional team collaboration initiatives that reduced complaint resolution time by 30%.
• Tracked service processes and performance metrics to identify staff training opportunities.

Skills

Certifications

• Certificate of Achievement-Full Stack Data Analyst, Issued by Revou

Contact Information

For inquiries or collaborations, feel free to reach out:

• 📧 Email: send me an email
• 🔗 LinkedIn: visit my LinkedIn